As we honor Veterans Day this week, I’ve been thinking a lot about the kind of leadership our veteran's model, quiet strength, humility, clarity, and a deep commitment to serving something bigger than themselves. In senior care, we may not wear uniforms, but every day we step into a role where service isn’t optional…it’s the heart of the job.

This week’s 3 Pointers focus on how service-driven leadership can transform your team, your culture, and your results.

1️⃣Service Before Self Shows Up in Small Moments

A Director of Nursing told me a story recently about her Administrator. One night, they were short-staffed and a resident needed help getting ready for bed. Instead of directing someone else, the Administrator walked down the hall, put on gloves, and helped the resident himself. No spotlight. No announcement. Just service.

The next day, his team talked about it nonstop, not because he did something heroic, but because he was willing to do what he asks them to do. That’s the kind of leadership that earns trust quickly, and loyalty even faster.

This week, ask yourself: Where can you quietly step in and make someone’s day easier?

2️⃣ Clarity Serves Your Team More Than You Realize

I worked with an Executive Director who had a team that seemed constantly overwhelmed. After a few conversations, we discovered the issue wasn’t workload it was unclear priorities. Everyone thought something different was urgent.

She started each morning with a 5-minute “Here’s what matters today” huddle. Within two weeks, the stress went down, the communication improved, and the team started closing loops faster than they had all year.

Clarity wasn’t just leadership. It was service.

This week, ask yourself: Is your team unsure about something and are they waiting on you to clear the fog?

3️⃣ Service Is Built Over Time, Not in Grand Gestures

A Regional I coach shared how she began sending short weekly check-ins to her sales reps not long reports, just a quick “How was your week? What’s one win and one challenge?” At first, a few didn’t respond. But over time, they started opening up. They felt seen. And within months, culture shifted: morale went up, and so did numbers.

She didn’t overhaul the whole system. She simply showed up consistently.

This week, ask yourself: What small act of consistency could make someone feel supported? (For me its been this newsletter, it doesn't take much time and every week I get at least 1-2 people who say 'thank you' for sending this out and it means the world to me that I am having a positive impact.)

🏀 Final Whistle

Veterans Day reminds us that leadership isn’t about the spotlight it’s about service, sacrifice, and lifting others up. When you lead from service, your team doesn’t just work for you—they work with you.

Let’s honor our Veterans this week by leading with the same commitment, humility, and heart.

✅ Today's Move

3 Actions Items ...

1. Send one message of appreciation to a team member who carried extra weight this week.

2. Give clarity to one person who might be unsure about expectations, priorities, or next steps.

3. Do one small act of service—step in, help, support—without telling anyone or expecting anything back.

I'm cheering for you!